MISM2301 knowledge mgt & other BI systems (Session 24b)-Sec 4

MISM2301 knowledge mgt & other BI systems (Session 24b)-Sec 4

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Business intelligence (part 3): Knowledge management Systems and big data business intelligence MISM2301 Thursday March 13, 2014 Assistant Professor Martin Dias 1
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Diagnostic quiz 12 (no reclaims, average = 94) Knowledge Management revisited DSS vs KMS Big data business analytics considerations CDM debrief Takeaways Next Session Planning Agenda 2
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3 Knowledge by level of codification Tacit Explicit
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Knowledge Problems (Zack, 2004) Four “Knowledge” problems 1. Uncertainty : not having enough information 2. Complexity : having more information than one can easily process 3. Ambiguity : not having a conceptual framework for interpreting information 4. Equivocality : having several competing or contradictory conceptual frameworks. 4
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Knowledge Problems (Zack, 2004) Create/Acquire What is the role of information systems in addressing these knowledge problems? 5
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Knowledge Repository Create Locate Acquire Solutions External to organization Make accessible Make usable Make secure Internal to organization Adapted by Martin Dias from original by Mike Zack Knowledge Management 6 How would you label this arrow?
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Considerations for collaboration Communication: Physical (e.g., open cubicles, meeting rooms) Virtual (e.g., e-mail, instant message, video conference, synchronous document editing) Coordination: Formal meetings and gatherings (e.g., communities of practice) Informal communication (e.g., water cooler, social events) Cooperation: Competition between individuals and groups Knowledge Management systems: People 7
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Knowledge Management systems: process (Nonaka, 1994; Zack 1998) 8
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Knowledge Capture Knowledge Repository Knowledge Access Knowledge is not always easy to “capture” More structured (tacit) More reliable /consistent More “durable” Knowledge management systems: information technology 9
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High High Low Low Interactivity Richness Face-to-Face Dialog Training class/ Demonstration Video Conference Telephone Online Chat Discussion Databases Electronic Mail E-books Broadcast TV Paper Reports Shared Repositories Expert Systems Blogs Wikis LMS Knowledge management systems: information technology 10
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Knowledge management systems Who i s missing? Knowledge Repository Collaboration technology Knowledge Discovery app 11
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Business Considerations: People Individual learning (People): How do employees in this firm learn best? Collective Culture (Structure): Knowledge creation and transfer is heavily social, is culture collaborative? Incentives : how do you motivate experts to codify tacit knowledge (improving quality of knowledge repository)?
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  • Spring '14
  • knowledge management systems, Tacit knowledge, big data business

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