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BSBMGT617 Task 3 1 BSBMGT617 Develop and implement a business plan Assessment Task 3 Student Name: Student No:
1: Develop a Business monitoring and evaluation report MONITORING BUSINESS PERFORMANCE Ozhouse Clean is one year since the business plan was implemented and as the Operations Manager, as reviewing the performance of the business against the performance indicators identified in the plan, testing performance indicators used and changes to performance indicators. The business provides window pick-up of dry cleaning, laundry, and alteration service in Melbourne that will surely attract customer attention. Working customers may find this service is convenient for them and want to try it. If they are satisfied with the service quality they will likely become repeat customers. When the patronage happens continuously, they become loyal customers of the service. These customers will recommend Ozhouse Clean to their friends and coworkers. As more and more customers use this service, Ozhouse Clean image is enhanced and we will gain more and more market share. Overview of Business Performance Ozhouse Clean possess good information about the market and knows a great deal about the common attributes of its most prized customers. Mother's House Cleaning Service will leverage this information to better understand who is served, their specific needs, and how Mother's can better communicate with this group. Ozhouse Clean is providing its customers with a professional, residential house cleaning service, aimed at the upper echelon of the market. Mother's seeks to fulfill the following benefits that are important to its customers. Professionalism : All employees will be well trained to exude professionalism from all of their actions and conversations. Convenience : Mother's will provide its services in the manner that is most convenient to the customer, including arranging for visits when the owner is not home. Trustworthiness : Many people have legitimate concerns regarding cleaning services in their home and the possibility of theft and breakage. These concerns have been eliminated or significantly reduced through a comprehensive screening and training process for employees. Additionally, Mother's carries insurance designed to cover any loss that the customer may attribute to the company.

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