BSBMGT617 Task 31BSBMGT617 Develop and implement a businessplanAssessment Task 3Student Name:Student No:
1: Develop a Business monitoring and evaluation reportMONITORING BUSINESS PERFORMANCEOzhouse Clean is one year since the business plan was implemented and as the OperationsManager, as reviewing the performance of the business against the performance indicators identifiedin the plan, testing performance indicators used and changes to performance indicators.The business provides window pick-up of dry cleaning, laundry, and alteration service in Melbournethat will surely attract customer attention. Working customers may find this service is convenient forthem and want to try it. If they are satisfied with the service quality they will likely become repeatcustomers. When the patronage happens continuously, they become loyal customers of the service.These customers will recommend Ozhouse Clean to their friends and coworkers. As more and morecustomers use this service, Ozhouse Clean image is enhanced and we will gain more and moremarket share.Overview of Business PerformanceOzhouse Clean possess good information about the market and knows a great deal about thecommon attributes of its most prized customers. Mother's House Cleaning Service will leverage thisinformation to better understand who is served, their specific needs, and how Mother's can bettercommunicate with this group.Ozhouse Clean is providing its customers with a professional, residential house cleaning service,aimed at the upper echelon of the market. Mother's seeks to fulfill the following benefits that areimportant to its customers.Professionalism: All employees will be well trained to exude professionalism from all of their actionsand conversations.Convenience: Mother's will provide its services in the manner that is most convenient to the customer,including arranging for visits when the owner is not home.Trustworthiness: Many people have legitimate concerns regarding cleaning services in their home andthe possibility of theft and breakage. These concerns have been eliminated or significantly reducedthrough a comprehensive screening and training process for employees. Additionally, Mother's carriesinsurance designed to cover any loss that the customer may attribute to the company.