Intervals Available*01/01/20–04/15/20Sunday - Saturday8:00 a.m. - Mid ET04/16/20–04/30/20Monday - Friday8:00 a.m.–8:00 p.m. ETMost Intervals Available*Monday - Friday11:00 a.m. ET–8:00 p.m. ET*Subject to change based on client needsBase Rate$7.00 per interval($14.00 per hour)Course Schedule*Phase I3/09/20Phase II3/10/20 to 3/27/20Class Times Offered*Monday–Friday9:00 a.m.–1:00 p.m. ET10:00 a.m.–2:00 p.m. ET1:30 p.m.–5:30 p.m. ET4:00 p.m.–8:00 p.m. ET6:00 p.m.–10:00 p.m. ETSpecial Servicing Requirements8 intervals required on Saturdays or Sundaysor a combination of both6 intervals required on MondaysPeak Week Requirements40 Intervals week of January 26th- Feb 1st40 intervals week of Feb 2nd–Feb 8th40 Intervals week of March 29th–April 4thPeak Day Requirements04/14/20–8 intervals04/15/20–10 intervals04/16/20 -6 intervalsIntuit TurboTax Smartlook - Video SupportInbound Customer Service & Software Tech SupportWOW! Enroll early and qualify for$500in Servicing Incentives!Must meet 100% of outlined servicing requirementsPlease see page 8 for all incentive detailsServiceRevenueCertificationServicingTimesAvailableAverage Revenue$7.50 per interval($15.00 per hour)*Select ONE class time to attend throughout all course phases
Intuit TurboTax Smartlook - Video SupportAbout the Client | Intuit Inc.Intuit Inc. is an enterprise software company thatdevelops financial and tax preparation software andrelated services for small businesses, accountants andindividuals.TurboTax is a tax preparation software package and isone of the most popular income tax preparation softwarepackages in North America. The software is designed toguide users through their tax returns step-by-step.Systems and Equipment StandardsClick Here for System & Equipment PolicyAdditional equipment required. If you previously serviced the TurboTax program pleaseuse chat pack previously provided. If not one will be sent to you.Chat Pack includes:•Logitech C170 Webcam•Webaround Banner Round Ocean BlueAgents must also have:•Noise Cancelling Headset•OS, hardware, network•i5 (or equivalent), i7 recommended•4GB memory, 8GB recommended•Win 8.1 (64bit) accepted, Win 10 (64bit) recommended & preferred•Current OS patches (last 15 days)•Anti-malware solution with current definitions (15 days)•Active firewall•Global Protect 5.0.2•1Mbs/expert network bandwidth for brick & mortar locations•5Mbs down, 3Mbs up network bandwidth for work @ home experts•250ms maximum RTT latency (less than 150ms recommended) to AWS Connect inappropriate regionFor more information about Intuit TurboTax review the client’s websiteSee First Hand WhatACall Is Like Watch Now!
What to Expect•Inbound phone and video customerservice/technical support. Handle technical supportquestions via phone, with video capability.