Com_100_Notes - Com 100 Notes Chapter 1 Focus o...

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Com 100 Notes Chapter 1 Focus: o Communication channels o Elements and essence of communication o Communication system Notes: Principles that guide in conflict : Also the ESSENCE OF COMMUNICATION 1) Respect . – respect the power of the individual or group 2) Preparation . – Continuously learn how to approach a situation, and acquire the skills necessary to harness the power and confidence that comes with acquiring the skills. It is essential for control. 3) Control . – staying in control will help solve the problem w/out making it worse. Learn how to control how others respond to you. The essence of communicating is CONNECTION - when people communicate, they want to interconnect their minds. Connecting means influencing another’s attitudes, values, and behaviors through information exchange. Connecting: Influence : Influence means change. Continuous communication means constant connection and mutual influence. Information exchange: you exercise this mutual influence through information exchange. Elements of communication: 1) Influence: the altering of one another’s attitudes, values and behaviors 2) Information exchange: the sending and receiving of messages 3) Meaning: the recognition and interpretation of patterns 4) Symbolic language: the system of meaningful patterns we use to communicate
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Elements of the Communication System: 1) The communicators.- values are reflected in your language. Biases are also incorporated into our language 2) The Channels.- the channel is the method you use to communicate. Ex.- phone, letter, email, memo. Channels have two important characteristics; they are either broad or narrow. Broad channels carry a lot of info and involve most of your five senses, like face to face conversation. Whereas narrow channels carry much less info and involve only 1 sense and do so on a limited basis. 3) The messages.- must pay attention to the verbal and nonverbal parts of their message. As well as focusing on the content and relational aspects of their message. 4) The noise.-noise is interference. 5) The impact. – many people fail because they don’t know what they want their communications to achieve. Communication can have many impacts. 6) Context- communication always takes place w/in some kind of context. When people don’t know or can’t read what the context is, communication is difficult. 7) Culture- all behavior takes place from some kind of cultural perspective. Culture consists of the shared values individuals express. Cultural biases influence our interpretation and production of messages. Why Do Connections Fail? Mainly because one person fails to understand the other. What successful messages must do: 1) Have realistic content and relational objectives. – don’t try to do too much too fast. 2) Be targeted to specific individuals or groups.- the more you know about the other communicator the better you can tailor your message to that person 3) Be sensitive to context and culture.- so often a message is targeted properly, but it is delivered at the wrong time.
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Chapter 2 Language and Meaning o
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