Notes by Prof. M. Viswanathan, ABBS, Bangalore.Page 1Module 5Interpersonal Communication SkillsInterpersonal Communicationis defined as communication that occursbetween people who have known each other for some time.Importantly,these peopleview each other as unique individuals, not as people who areacting out social situations.Understanding in a team takes place through a variety of interpersonalskills leading to team cohesion or binding.These interpersonal skillsinclude :-1.Including each member in the team in all activities :2. Respectingindividual views in the groupBy using these interpersonal skills, a team leader can help his team to workmore closely together and get better outcomes.5.1 TeamTeam is agroup of people with a full set of complementary skillsrequired tocomplete a task, job, or project.Teams have increasingly become tyheprimary meansfor organising work in contemporary business forms.So,Definition of Team1. Team is a group in which members work together intensively toachieve a common group goal.2.A team is a collection of people whose individual efforts result in alevel of performance which is greater than the sum of theirindividualcontributions.InManagementwecallthisas...Sum of the parts being greater than the wholeTeam Workis the desired goal of many organizations today.Organizationswill make effort for co-ordinating team building events in an attempt to getpeople to work as a teamrather than as individuals.In a team, its team members(1) operatewith a highdegreeof interdependence,(2) shareauthorityand responsibilityfor self-management,(3) are accountablefor the collective performance, and(4) worktoward a commongoaland shared rewards(s).A team becomes more than just a collectionof people when a strong senseof mutualcommitmentcreatessynergy,thusgeneratingperformancegreater than the sumof the performance of its individualmembers.Teams have become increasingly prominent in the workplace. A team-oriented organizational structure means companies or divisions rely onsmall work groups or teams to manage various products or tasks. Workteams offer some benefits because of the collaboration of several employees,but challenges also exist when work teams replace more individualizedwork.File Downloaded From File Downloaded From
Notes by Prof. M. Viswanathan, ABBS, Bangalore.Page 25.2 Team WorkTheprocessofworkingcollaborativelywithagroupof peoplein orderto achievea goal.Teamwork is often a crucial part of a business, as it is often necessaryfor colleaguesto workwell together, trying their best in any circumstance.Teamwork meansthatpeoplewilltrytocooperate, usingtheirindividual skillsand providingconstructivefeedback, despite any personalconflictbetween individuals.