Interpersonal Communication Skills.pdf - File Downloaded...

Notes by Prof. M. Viswanathan, ABBS, Bangalore. Page 1
Module 5
Interpersonal Communication Skills
Interpersonal Communication is defined as communication that occurs
between people who have known each other for some time. Importantly,
these people view each other as unique individuals, not as people who are
acting out social situations.
Understanding in a team takes place through a variety of interpersonal
skills leading to team cohesion or binding. These interpersonal skills
include :-
1. Including each member in the team in all activities :
2. Respecting individual views in the group
By using these interpersonal skills, a team leader can help his team to work
more closely together and get better outcomes.
5.1 Team
Team is a group of people with a full set of complementary skills required to
complete a task , job , or project. Teams have increasingly become tyhe
primary means for organising work in contemporary business forms. So,
Definition of Team
1. Team is a group in which members work together intensively to
achieve a common group goal.
2. A team is a collection of people whose individual efforts result in a
level of performance which is greater than the sum of their individual
contributions. In Management we call this as ...
Sum of the parts being greater than the whole
Team Work is the desired goal of many organizations today. Organizations
will make effort for co-ordinating team building events in an attempt to get
people to work as a team rather than as individuals.
In a team, its team members
(1) operate with a high degree of interdependence ,
(2) share authority and responsibility for self-management ,
(3) are accountable for the collective performance , and
(4) work toward a common goal and shared rewards(s).
A team becomes more than just a collection of people when a strong sense
of mutual commitment creates synergy , thus generating performance
greater than the sum of the performance of its individual members.
Teams have become increasingly prominent in the workplace. A team-
oriented organizational structure means companies or divisions rely on
small work groups or teams to manage various products or tasks. Work
teams offer some benefits because of the collaboration of several employees,
but challenges also exist when work teams replace more individualized
work.
File Downloaded From
File Downloaded From

Notes by Prof. M. Viswanathan, ABBS, Bangalore. Page 2
5.2 Team Work
The process of working collaboratively with a group of people
in order to achieve a goal .
Teamwork is often a crucial part of a business , as it is often necessary
for colleagues to work well together, trying their best in any circumstance.
Teamwork means that people will try to cooperate, using their
individual skills and providing constructive feedback , despite any personal
conflict between individuals .