Field Exercise example - Operations Management Richard J...

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Operations ManagementRichard J. MeadowsBellevue UniversityMBA 626, T303, Operations ManagementField Exercise20 May 2012OverviewKinetic Concepts, Incorporated (KCI) headquarters is located in San Antonio, Texas.They have been in business since 1976 and have operations in the United States,Austria, Germany, United Kingdom, Denmark, France, the Netherlands, Switzerland,Sweden, Italy and Canada with a total of 2,106 employees world wide.Kinetic Concepts developed therapeutic healing systems that address conditionssuch as skin breakdowns, circulatory problems and pulmonary complications withimmobility. They are the international leader in providing specialized hospitalequipment to speed recovery in immobilized patients. KCI has state of the artproducts ranging from surfaces that help burned skin heal, machines that speedwound recovery and mattresses that turn patients automatically.They have worked on well-known patients like Christopher Reeves and Boris Yeltsin.Interview Date and LocationThe interview and visit was conducted on Friday, 20 April 2012, 0900 – 1500 hourswith Mr. Adams, District Sales and Government Contracts Manager located inSeattle, Washington.During my visit Mr. Adams introduced me to his staff, gave me a tour of their facility,set up and performed operations from the call center to the maintenance andcleaning of their products when returned to the company. I was even treated to lunchbecause they had a small cafeteria located in the facility. I asked Mr. Adams a seriesof (33) field questions during my interview and his answers where short and concise.
I explained to him that the answers where part of a field exercise geared towardlearning operations and supply chain management functions of his company.Organizational Structure and ProductsKinetic Concepts Incorporated product line offers everything from TherapeuticSupport Surfaces (TSS), (Wound Care, Crtical Care, Bariatric, Patient MovingEquipment) Negative Pressure Therapy (Wound Vacuum) and Bio-EngineeredTransplantable Tissue (Lifecell). The objective of these products are to minimizepatient hospital stays, reduce incedence of nosecomial pressure wounds, reduceand treat pulmonary complications due to immobility and assist in managing themorbidly obese patient.

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