37 - 63)' A) B)participation C)negotiation D)coercion...

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63) You have threatened to eliminate positions and even to close down the company if your employees don't change their attitudes.  The method for overcoming resistance that you have chosen is ________.  A) education and communication  B) participation  C) negotiation  D) coercion E) cooptation Answer:  D Explanation:  D) In this example, the method chosen for overcoming resistance is coercion. Coercion is the application of direct  threats or force on the resisters. If management really is determined to close a manufacturing plant whose employees don't acquiesce  to a pay cut, the company is using coercion. Other examples are threats of transfer, loss of promotions, negative performance  evaluations, and a poor letter of recommendation. Diff: 2 Page Ref: 238 AACSB:  Analytic Skills Objective:  Manipulation Quest. Category:  Application LO:  2 64) Companies with dominant market share are less susceptible to the forces of change than smaller businesses. 
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Unformatted text preview: Answer: FALSE Explanation: No company today is in a particularly stable environment. Even those with dominant market share must change, sometimes radically. Diff: 1 Page Ref: 234 Objective: Sources of Individual Resistance to Change Quest. Category: Concept/Definitional LO: 1 65) Inability to change in accordance with the market trends can cause organizations to go bankrupt. Answer: TRUE Explanation: No company today is in a particularly stable environment. Even those with dominant market share must change, sometimes radically. Thus, "Change or die!" is the rallying cry among today's managers worldwide. Almost every organization must adjust to a multicultural environment, demographic changes, immigration, and outsourcing. Diff: 1 Page Ref: 235 Objective: Politics of Change Quest. Category: Concept/Definitional LO: 1...
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  • Summer '14
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