Textbook Notes - 1 2 3 Jobsecurity 4 5 /services 6...

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Organizational Behavior: Science, The Real World, and You
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Chapter 17 / Exercise 7
Organizational Behavior: Science, The Real World, and You
Nelson/Quick
Expert Verified
Chapter 11 – Managing Employee Relations-7  factors as important in building employee commitment :1.Trust in senior leadership2.A chance to use skills on the job3.Job security4.Competitiveness of rewards5.The quality of the organization’s products/services6.The absence of work related stress7.The honesty and integrity of the employer’s business conductStrategic Importance of Employee Relations Practices-Employee relations is a complex blend of organizational culture, human resource practices and individual perceptions-Four major reasons to why employee relations practices are important:1.Good employee relations practices improve productivitySignificantly affected by 2 factors: Ability and attitudeAbility is simply whether the employee is able to perform the job. Influenced by training, education, innate aptitude, tools and work environmentsAttitude is an individual’s willingness to perform the job. Affected by a myriad of factors such as level of motivation, job satisfaction and commitment to work
We have textbook solutions for you!
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Organizational Behavior: Science, The Real World, and You
The document you are viewing contains questions related to this textbook.
Chapter 17 / Exercise 7
Organizational Behavior: Science, The Real World, and You
Nelson/Quick
Expert Verified
2. Good employee relations ensure the implementation of organizational strategies
3. Good employee relations practices reduce employment costs
4. Good employee relations help employees grow and develop§ Improved employee morale, loyalty, improved productivity, ready availability of skilled personnel within-Five key components to effective employee relations:1.Communication2.Counselling3.Discipline4.Rights5.Involvement
Effective Employee Communication-Information about the organization, its environment, its products and services and its people is essential to management and employees-Approaches are:1.Downward communications system   exist to get information toemployees2.Upward communication systems  exist to obtain information from employeesDownward Communication Systems-Information that begins at some point in the organization and feeds down the organization hierarchy to inform or influence others-Top-down methods are necessary for decision makers to havetheir decisions carried out-Some downward communication approaches are: in-house publications, information booklets, employee bulletins, email, and jobholder reports and meetings1.In-house PublicationsExamples; internal magazines, newspapers or bulletin for employeesPurpose is to inform employees about current developments and to foster a long-term understanding about objectives and mission2.Information BookletsEx an employee handbook given to  new employees to inform about regulations and benefits

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