Organizational Behavior – Diversity Benefits and Challenges (Chapter Two) Study Guide

Organizational Behavior – Diversity Benefits and Challenges (Chapter Two) Study Guide

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Organizational Behavior – Diversity Benefits and Challenges (Chapter Two) Study Guide Benefits of Diversity 1. Higher Creativity in Decision Making 2. Better Understanding and Service of Customers 3. More Satisfied Workforce 4. Higher Stock Prices 5. Lower Litigation Expenses 6. Higher Company Performance 1. Higher Creativity in Decision Making In a diverse work team, people will have di ff erent opinions and perspectives, as well as think outside the box leading to increasing creativity in decision making 2. Better Understanding and Service of Customers A company with a diverse workforce may create products or services that appeal to a broader customer base 3. More Satisfied Workforce Organizations where employees are satisfied often have lower turnover since the employees are more satisfied 4. Higher Stock Prices Companies that do a better job of managing a diverse workforce are often rewarded in the stock
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