M05 StudyGuide(4) - SCM 300 MODULE 05 Study Packet Module...

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SCM 300 – MODULE 05 Study Packet Module 05: Sell it and Service It WAITING LINES Waiting lines are something we encounter nearly everyday, and nearly everywhere we go. In this module we tried to demonstrate the different dynamics of different systems. By altering arrival rates, service rates, number of servers, ordering of customer orders, number of lines, number of systems, etc. we demonstrated how customers and servers fared. Each pays their own price and this modeling simply seeks to create an equilibrium that is acceptable to both parties. Reading Assignments: Domino – 67-82 Concepts Terms and Lists Waiting Line Theory 67-79 4 elements of waiting lines 68-71 Priority Rules 71 Customer population - Finite vs. Infinite 68-69 Preemptive discipline 71 Balks and Reneges 69 Service Facility Utilization 73 Examples Channels vs. Phases 69-70 Operations Characteristics of Waiting lines 72-73 Example 3 74 Figure 2 70 Single Server Model (Use Lecture notation) 73-75 Solved Problem 1 82 Figure 3 70 Decision areas for Management 79-80 Terms, Concepts, and Philosophy behind Waiting Lines- Slides 03-10, Slide 36 Why is the study of waiting lines important in running a business? Especially in America?
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