CM Group 4 RR..pptx - Raleigh & Rosse: Measures to...

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Raleigh & Rosse: Measures to motivate exceptional service Group-4 19116 Trupthi Mn 19120 Vivek Mithra 19122 Abhishek Nayak 19126 Aman Sharma 1912 Anamika Roy 19128 Anirudha R 19129 Ankitha Nayak B 19132 Ayushi Jaiswal 19137 Divyasree Bs
About the company Raleigh and Rosses (R&R) was a privately held specialty retailer of luxury goods. The company was founded by Michael Raleigh and Conor Rosse Besides selling luxury goods and items the stores established a reputation for customer services among well-heeled consumer R&R’s main competitors were high end department stores such as Nordstrom, Sakes Fifth Avenue & Neiman Marcus.
R&R’s Customer Service R&R’s customer service and deep customer loyalty was always a core values. The store managers core function was to hire, train and continually motivate the sales associates. For R&R Sales associates it was common practice to deliver an item to the customers
The R&R Ownership Culture The culture for new team members who were going to share company values are
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