Case Presentation on: Raleign & Rosse: Measures to Motivate Exceptional ServicePresented by: Group 6 • Saksham Swaraj19165 • Sebu T Padayatty19166 • Shagun Sharma19167 • Shivansh Sharma19168 •Sindhuja Sista19171 • Sooraj Jain M19172 • Umang Kumar19176 •Vaibhav Sreekumar19177
AGENDA INDUSTRYOVERVIEWCOMPANYOVERVIEWCASEFACTSOWNERSHIP CULTURE SALES PERHOUR PROGRAM (SPH)PROBLEM RECOMMENDATION
INDUSTRY OVERVIEW • The luxury goods industry was rooted in Europe. • The market experienced a dramatic shift in 1980s when there were many merger and acquisitions. • From 1995-2007 the market revenue increased more than double. • In 2008-2009 due to Global recession the industry got slammed and revenues went low. •The US was the single largest individual market at $57 billion. • In 2009, the industry was split into four categories namely: Apparel, Accessories like handbag, leather goods, Perfumes & Cosmetics, and Hard luxury goods like jewellery and watches. • Two-thirds of industry revenues were controlled by 35 brands.
COMPANY OVERVIEW•
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