TEST 3 CHAPS 9 – 11 REVIEW
What is emotional intelligence? What do we expect from people with high
What is emotional hijacking?
Can you distinguish between dependence, independence, codependence &
What is a win-win outcome and what are barriers to its occurrence?
What is the emotional bank account? What are possible deposits?
What are characteristics of effective individuals?
What is the nature of forgiveness? How does it affect us?
What are mirror neurons?
What function do they serve?