CLP 1006 TEST 3 REVIEW 2010.doc - CLP 1006 TEST 3 CHAPS 9...

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CLP 1006 TEST 3 CHAPS 9 – 11 REVIEW CHAPTER 9 What is emotional intelligence? What do we expect from people with high EQ? What is emotional hijacking?
Can you distinguish between dependence, independence, codependence & interdependence?
What is a win-win outcome and what are barriers to its occurrence?
What is the emotional bank account? What are possible deposits?
What are characteristics of effective individuals? What is the nature of forgiveness? How does it affect us?
What are mirror neurons? What function do they serve?
Describe Type A personality. What compent of Type A personality is correlated with cardiac problems?
What are consequences of chronic anger and cathartic expressions of anger? Describe methods recommended to control anger. What are effective ways to view mistakes? Describe the technique of thought stopping. What are its uses?

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