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Running head: IMPLEMENTATION PLANTelehealth Technology: Implementation PlanCapella UniversityHealth Care Informatics and TechnologyTechnology Needs AssessmentJuly, 2020Telehealth Technology: Implementation Plan
2IMPLEMENTATION PLANWith over 81% of Americans owning a smartphone and 60% of these having previously downloaded a mobile health (mHealth) application (app), the potential reach of mHealth is apparent (Mobius MD, 2019). There is no shortage of possibilities for mHealth to improve patient outcomes and quality of care. Following positive feedback from stakeholders regarding mHealth, this report serves to detail an implementation plan at Denver Fertility (DF). Adequacy of Current Telehealth TechnologyBefore moving into the specifics, it is important to reflect upon the current adequacy of telehealth. Presently, DF does not own or utilize any telehealth or mHealth, making its addition essential to improving quality of care and patient outcomes. This current lack of application in services may lead to patient perception that DF is outdated, or inaccessible. Of note is the likelihood that there will need to be updates to bandwidth and electrical panels to accommodate increases in usage – as there are currently issues in this area. Additionally, deployment of mHealth has vast opportunity to increase efficiency for the organization in through ease of interaction, as well as access to and collation of data (Ford et al., 2020; Radbron et al., 2019). Implementing the Telehealth TechnologyIt is necessary to create a detailed framework for implementation of mHealth to ensure meticulous deployment and smooth adoption into practice. Utilization of an adaptation of the technology lifecycle stages by Cresswell et al. (2013) aided in the streamline development of thisimplementation plan. The first stage in the technology lifecycle is to establish the need for change; through the executive summary and stakeholder meeting, support for this change has already been gained. The following phases are discussed in further detail below.Selecting a System
3IMPLEMENTATION PLANResearching Vendors and SystemsDesignating sufficient time and resources to the selection of an mHealth system is a crucial step in the process that is often overlooked (Cresswell et al., 2013). Research into the full assortment of vendors and suppliers is key prior to entering into a long-term business relationship that has vast implications for the healthcare organization and its consumers. Deciding on CustomizationNext, it needs to be taken into consideration what level of customization, if any, is befitting for DF. Due to the specific nature of fertility, it is likely that some level of customization will be required. Following the decision of which basic system will be deployed, comes specification regarding organizational and clinical needs. Different domains have differing requirements – there needs to be aspects of cost-effectiveness, functionality, and efficiency (Cresswell et al., 2013).

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