The Servution System Model.docx - The Servution System...

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The Servution System ModelThis model is used to illustrate factors that influences serviceexperience, including those that are visible and invisible to consumer.Invisible component consists of invisible organizations and systems.This include rules, regulations and processes which are invisible tothe customer but they a very profound effect on the consumers serviceexperience.Visible component consist of 3 parts: Servicescape (inanimateenvironment), contact personnel/service providers and otherconsumers.Servicescape: - all the physical evidence to design serviceenvironment. Examples are Music, furnishing, business equipment,their attire, etc. All non-living feature present during service
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Term
Spring
Professor
jane smith
Tags
Business, Object Oriented Programming, Customer A

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