The letter also included system failures that

  • No School
  • AA 1
  • 7

This preview shows page 3 - 5 out of 7 pages.

The letter also included system failures that consisted of absence of follow-up, poor communication, insensitivity to patients, environment and housekeeping, and food service. Patient Perspective Physician Perspective Manager Perspective Absence of follow up: cardiology fellow promised to attend the cardiac catheterization but never showed, anesthesia resident was unable to confirm that the attending anesthesiologist would be present throughout the surgery and would be handling only 1 patient. Absence of follow up: Cardiologist felt he had other surgeries/procedures to handle that were more serious because this procedure was simple. Should have kept the promise he made to secure patient satisfaction. Resident needed to be more reassuring of the patients inquires. Absence of follow up: responsible for providing the correct training and follow up procedure in the cardiologist and anesthesiologist. Would not be pleased with the cardiologist who never showed for the surgery as he made a promise to a patient he couldn’t keep. Poor communication: Patient needed to be monitored and remain in the hospital until surgery. No phone service for several hours, was not able to be contacted by callers. No way to receive a newspaper, not informed of what personal supplies and clothing needed before and after procedure. No one Poor communication: Did not communicate to the nurse about the patient needing to be monitored until surgery. Cardiologist needed to monitor patient more closely and help nurses keep in contact with wife and family. Needed to consult with nutritionist to better prepare patient for Poor communication: Needs to communicate with social services, helpful volunteers, and pastoral counseling to let them know to offer their patients with opportunity to their service, needs to be sure to inform physician of pre-surgery recommendations to offer to
Image of page 3

Subscribe to view the full document.

Cope 4 Case P informs them of other services offered by the hospital. No one explained how the electric bed worked, no way for wife to check on husband’s condition throughout the night. She was given information secondhand from a main switchboard operator. pre-diet and the procedure as well. patients. Insensitivity to Patients: Nurses insensitive to patient as they were laughing outside of room until patient requested quiet. Nurses spoke loudly over speaker in search of a nurse who was not there. Waiting area was cold, not enough seating, no privacy for
Image of page 4
Image of page 5
  • Fall '19

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Ask Expert Tutors You can ask 0 bonus questions You can ask 0 questions (0 expire soon) You can ask 0 questions (will expire )
Answers in as fast as 15 minutes