Create near perfect processes products and services

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create near-perfect processes, products, and services all aligned to delivering what the customer wants. In successful implementations, the majority of Six Sigma projects are selected for measurable bottom-line or customer impact that is completed within two to six months. The projects deliver through the application of a well-defined set of statistical tools and process improvement techniques by well-trained people in an organization that has made it clear that Six Sigma is a career accelerator. Ours is an increasingly complex world – or at the least its inherent complexity is made ever more apparent by burgeoning woes that span societal, environmental, technological and economic realms. That is precisely where Six Sigma comes into play: rapid development and deployment of breakthrough solutions in areas of critical need. Many of the methods of Six Sigma will be familiar to the reader, for they are statistical ones long in use or management and planning ones that are in vogue in environments where teamwork, continuous improvement, and breakthrough thinking are valued. If this is so, then the question begs: “what is new about Six Sigma?” It is the team-oriented organization and notorious bottom-line focus – and some very high profile success stories – that have put it in the spotlight. As such, it is of value to know the basic vocabulary and approach of Six Sigma. While use of the term bottom-line brings to mind the most common one, that is, financial results, business has more-and-more begun to recognize multiple bottom-lines including, for example, ones related to society and the natural environment and the BEST Business Excellence Model (Edgeman 2000, 2002a, 2003) adds a technological bottom-line. 2.2. SIX SIGMA’S DMAIC AND DMADV APPROACHES: Like many organizations, those making use of Six Sigma typically have exceptional human capital. Not all organizations peopled by exceptional personnel achieve excellent results, however. What sets Six Sigma organizations apart from others is application of a structured knowledge-acquisition / problem-solving approach known as DMAIC, an acronym that represents “Define-Measure-Analyze-Improve- Control” or its design methodology for new processes – Design for Six Sigma with its
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