F12-012 - Pham Dieu Anh.v.1.1.docx

Development vietinbank staff and management are proud

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development-“ Vietinbank staff and management are proud to be responsible for the reputation of our brand name and always carry with honour and dignity”; Sustainable Development and Social responsibility-“Innovation and creativity are the driving force. Growth, development as well as secure, efficient and sustainable business are the goal.” 1.4 Business performance of Vietinbank The business performance of Vietinbank, according to annual report 2017, overall is good, with 2017 revenue about 1,010 billion VND, up to 29.4% from 2016 and 84,1% from 2015. In the insurance aspect, the total revenue of insurance 160 billion, increase up to 29,1%. To the end of 2017, the revenue from all branches across the country had increased up to 50% or more than that. Moreover, the growth rate of different business that Vietinbank had changed drastically from 2016 such as in 2016, the motor vehicle insurance is about 34,7%, however, in 2017, its decrease to 32,5%. Other aspects also increase, like property insurance and personal insurance, both increase to from 17,8% and 20,7% to 17,9% and 24,3%. Moreover, the profit before tax of Vietinbank in 2016 is 75,1%, however, in 2017 is about 84.5%, meaning the profit before tax increase about 13,52%. As for personal insurance, total revenue is 217 billion, up to 51,6% compared to 2016. 1.5 Futures directions of Vietinbank a) Growth In 2018, expected increase in insurance from 10% to 13%, while personal insurance, motor vehicle insurance and other insurance as well, expected increase from 25 to 30%. Applies from SMART, in 2020, Vietinbank expected to increase the growth rate of insurance to 50%, and the revenue of Vietinbank also increase to 20%, more than 2018. b) Market objectives For market objective, Vietinbank will has to promote the growth of the business and shift the structure to more selective and effective for the business. Moreover, has to satisfy customers and help them in all banking services, and has to improve everything, from the quality of services, to raise services fee in order to improve Vietinbank income structure, also regulate all Vietinbank s operations and solidifying Vietinbank top position in market. B. Purpose and key roles of Human Resource Management 4.1 Definition and purpose of HRM - Human Resource Management (HRM) is about the use of individuals to achieve organizational objectives. Basically, all managers get things done through the efforts of others.
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Consequently, managers at every level must concern themselves with HRM. Individuals dealing with human resource matters face a multitude of challenges, ranging from a constantly changing work-force to ever-present government regulations. - Human resource management has different purpose, is about to be able to attract, recruit and
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retain a quality workforce. According to Human Resource Foundations of Development (Richard Swanson 2001), is also about adult human being functioning in productive system, and to focus on the resource that human bring to the success equation-both personal success and organizational success.
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