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15. Group ______are how groups achieve their outcomes and involve such things as focusing group effort, the dynamics that occur during group functioning, and the relationships among group members. A. losses B. processes C. gains D. systems Ans: B Cognitive Domain: Comprehension Answer Location: Group Processes Difficulty Level: Medium 16. A ______loss occurs when problems in communication patterns, decision processes, and conflict reactions cause a group to fail to meet its potential 17. A
______gain occurs when the efforts of the group exceed that of individual members. Downloaded by Sam Ku ([email protected])lOMoARcPSD|5019930
Instructor Resource Thomas/Peterson, Cross-Cultural Management, 4eSAGE Publishing, 2018 18. Benjamin’s group reached an outcome that was beyond the abilities of the individual team members but that was possible because of the efforts of the group. What Benjamin’s groups experienced was a______ gain. 19. ______ occurs when the norm for group consensus overrides the motivation to realistically appraise alternative courses of action. A. Synergy B. Groupthink C. Focus D. Sugar loafing Ans: B Cognitive Domain: Comprehension Answer Location: Group Processes Difficulty Level: Medium 20. Isabella’s team suffered a process loss because the team favored group consensus over a realistic appraisal of alternative courses of action. Isabella’s team experienced ______.21. ______ occurs when individuals reduce their effort on group tasks expecting that other members will do the work for them. Downloaded by Sam Ku ([email protected])lOMoARcPSD|5019930
Instructor Resource Thomas/Peterson, Cross-Cultural Management, 4eSAGE Publishing, 2018 22. Because there are 10 people on Jaxon’s team, he reasons that he can reduce his effort on group