The process of monitoring work operations is often

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Question 1The process of monitoring work operations is often broken down into six stages. Name 3 of these. Question 2Monitoring the expected service provisions of your staff is an important part of a frontline supervisor’s job. How often should this be done? Question 3Once workflows have been established, what should you do to determine whether the workflows you have implemented are in line with achieving organisational goals? Question 4List 3 ways to identify quality problems with your service. Page 6 of 17
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Canterbury Technical Institute CRICOS Code – 02938M RTO No: 31645 3. feedback from customers suppliers or gests. Assessment Coversheet-V2018.1-100818 © Canterbury Technical Institute - 2018| Page 7 of 17
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Canterbury Technical Institute CRICOS Code – 02938M RTO No: 31645 Question 5‘In house training’ is one example of a process or system which you may need to make adjustments to in order to resolve quality issues. List 4 other processes or systems from your industry. 1. Standard of customer service. 2. Work practices 3. Security issues 4. Keeping up with market trends Question 6How can encouraging a culture of open communication and innovative thinking help you improve efficiency and service levels? Question 7List 3 ways to identify current and emerging trends in your industry. Assessment Coversheet-V2018.1-100818 © Canterbury Technical Institute - 2018| Page 8 of 17
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Canterbury Technical Institute CRICOS Code – 02938M RTO No: 31645 Question 8Sustainability is usually associated with the environment; however, it can also refer to the operations of a business. Other than environment, what are the 2 other areas of operational sustainability? Question 9What is the purpose of having a logical, well defined workflow? Question 10List 3 business benefits of having an efficient and effective workflow?
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