An organizational culture shift had taken place in

Info icon This preview shows pages 222–224. Sign up to view the full content.

View Full Document Right Arrow Icon
An organizational culture shift had taken place. In 2003, the CEO set organizational goals of becoming a leader in quality, safety, patient satisfaction, and employee satisfaction. These goals motivated staff to strive for excellence in these areas and reinforced the cultural change gg Workout is a gathering of organization stakeholders designed to discuss and take action on major issues. hh CAP is a technique comprising best practices in organizational change management.
Image of page 222

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
216 At [LHC]...we have five points to the cultural transformation initiative. Every point of the cultural transformation initiative has a strategic imperative. The engineers know they better get in touch with the executive that will be responsible for the strategic imperatives to make sure that that [the project’s] scoped out in terms of how it’s going to be measured and how it’s going to be reported .” Corporate Executive “We don’t typically set an ROI [Return on Investment] target and work the other way [to identify changes to meet the ROI]. We say, ‘How can we build the best mousetrap?’ [sic] and we know that the best mousetrap will produce a good or better ROI return. So we work from the operations [target] back[wards].” Corporate Executive stemming from the cultural transformation initiative introduced in 2000. Respondents felt the cultural transformation initiative provided a coherent approach for organizing LHC’s approach to Lean each Lean project must fit into one of the five points of the cultural transformation initiative (best people, caring culture, excellent service, highest clinical quality and safety, and resource stewardship). There were new staff. In 2003, a new executive vice president for health services (now subsumed under the title of president and COO) was hired and is credited by several other executives and managers with encouraging the addition of Lean to LHC’s quality improvement toolbox. The new vice president had been exposed to process management techniques in previous positions and as part of his education, and promoted the use of additional tools including Lean. Shortly thereafter, in 2003, the COO hired management engineers to support the Lean work. Operating margins were negative. In 2003, LHC had a negative operating margin for the first time in its history. This development focused the organization’s attention on taking steps to reduce costs, including reducing waste and employing Lean as a tool toward that end. Motivated by these factors, LHC engaged the consulting firm in a consulting capacity to guide the organization in reviewing what was missing from its toolbox in terms of people, process, and strategy. The result was the adoption of new tools, including Lean as an organization-wide initiative. Conceptualization of and Goals for Lean To meet its organizational needs and goals, LHC uses Lean as a mechanism to improve efficiencies and patient experience, according to statements by nearly all interviewees.
Image of page 223
Image of page 224
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern