2 consumer segmentation hierarchy that classifies the

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2. Consumer Segmentation Hierarchy that classifies the consumer groupings in the provision of healthcare service. 3. Care Continuum An comprehensive system of care that provides health care for individual, family, community and population health, through an array of health services spanning all levels of intensity of care. Confidential to MOH Holdings Pte Ltd. 46
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Integrated Care Capability Maturity Model Three dimensions: 1. Capability Areas for Integrated Health A set of similar processes and functions to cover the key enterprise capabilities required for a seamless patient-centric journey in an integrated healthcare ecosystem. 2. Consumer Segmentation Hierarchy that classifies the consumer groupings in the provision of healthcare service. 3. Care Continuum An comprehensive system of care that provides health care for individual, family, community and population health, through an array of health services spanning all levels of intensity of care. 47 Individual Family Community Nation Individual Family Community Nation Integrated Care Capability Patient Administration Consumer / Partner Services Clinical Functions Corporate Functions Reporting / Analytics Ancillary Functions
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Capability Areas and Capabilities Clinical Functions Patient Administration Corporate Functions Ancillary Functions Consumer / Partner Services Reporting / Analytics 1 Care Plans Appointment Scheduling Human Resource Management Bloodbank & Donor Management Multi Channel Contact Center Clinical Quality 2 Clinical Pathways Health Financing Management Supply Chain Management Pharmacy (Rx) Social Media / Consumer Collaboration Population Health Analytics 3 Referral Management Ward / Bed Management Financial Management Laboratory Care Coordination Health Information Research 4 Virtual Care (Telehealth) Patient Registration IT Management Radiology & Medical Imaging Consumer Health Services Services Quality 5 Clinical Care Documentation Quality Management Operations Monitoring 6 Medication Management Project Portfolio Management Financial Analytics 7 Order Management Partner Relationship Management 8 Results Management Marketing & Communications 9 Monitoring Health Information Management
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Implementation The NEHR and the challenges ahead
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1. Predictable quality and risk 2. Repeatable delivery and quality 3. Reliable operation and quality 50 Implementation Goals
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Predictable quality and risk Understanding the path ahead, the interdependencies and the influence of the client and the stakeholders. Establishing strict quality methods and acceptance criteria required by each of the main deliverables. Identifying risk, both qualitative and quantitative. This baseline becomes the measure of what you can see but only at that point in time, and is already out of date….
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  • Fall '18
  • Electronic health record, NEHR

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