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Benefits (rewards) management (BM) - increase success likelihood when you formalizeand measureHow might a company’s digital governance affect the success of IT portfolio management?Approve project or program intakeManage sub-portfolio programsEnsure that every project proposal uses the intake process and contains a business casefor medium and large projectsProvide input to, review and ensure appropriate approval of business caseEnsure management of all related projects as part of governance’s group portfolio andscopeAssess compliance of the completed project to its original objectives20
Exam 3Provides visibility of the total cost of ownership for IT resources improved, costs couldnow be allocated on a consumption basis. The more a business program needed ITresources the more they paid.Helps with taking down legacy systems that no longer provided sufficient value in relationship to their total cost of ownershipTo improve the allocation of IT resources, IT portfolio management prioritized projects across the company based upon business case justification, business unit readiness to execute the change, and IT unit readiness to execute the changeWhat are the project/IT sourcing options and why choose one approach over another?First Step: Evaluate software acquisition alternativesSecond step: Think about TCO (licensing, installation, training, support)Buy VS BuildDe gr ee of c us t omi z at i onDe v el opment and i mpl ement at i o nc os t sLengt hof t i me t oi mp l ementFi t wi t hex i s t i n gbus i nes s pr oc e s s esFi t wi t hr equi r ement sCOTSCu s t ombui l tHy b r i dRisks: alignment between project goals and corporate goals, scope, budget and durationmisunderstanding, issues management, change management, lack of expertise, lack ofinfrastructure, fail to prepare for launch, gap between goals and actual outcomesRisks:choosing wrong vendor, misunderstanding needs, failing to articulate service levels on both sides of arrangement, managing relationship properly21
Exam 3Defenses: RFP process, SLA process (a contract between a service provider and int/extcustomers that documents the services provider will furnish), good people/processmanagement skills, oversight of sourcing arrangement.Topic 4: MIS Integrative Learning FrameworkBusiness Case: Zappos & Capital One What is the strategic focus of each company? … information requirements? …MIS capabilities?Capital One: Strategic focus: customer intimacy1.identify underserved segments of the consumer population and offer them financial services.2.within that group, identify those with weak credit histories/ratings but that are likely to repay credit card debt if given the opportunity to own a credit card.