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Appendix 1 Interview and Questionnaire Guide for Em-pirical Study E-business is a wide scope of activities operated via Internet among the partners of the businesses as; purchasing, selling, transmitting, customer service, collaboration of business partners, carrying out e- learning, provision of the inter-organizational electronic transac-tions and product, service or information exchange. 1. When did IKEA adopt e-business and how was it carried out (i.e. applied to the whole company or in parts), E-business model can be defined as a description of the roles and relationships among a firm’s consumers, customers, allies, and suppliers that identifies the major flows of prod-uct, information, and the major benefits to participants. Simply put, e-business model is a company’s e-business strategy or the way a company conducts its e-business. For example, how production is planned and done or how sales is organized and conducted. The above description of business model and e-business model brings out our first ques-tion:
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