(HCAHPS) scores are directly affected by VBP reimbursement. Current HCAHAPS scores are only at 68% for the overall satisfaction of wait time. All staff providing care in the ED have the opportunity to provide patient satisfaction, education, and quality care. B2. Goal: In the course of three years, the HCAHPS scores regarding wait time in the Emergency Department will increase by 10%.  By year one, a group of ED staff will be formed to develop a plan to improve wait times.  By year two, a pilot group will be formed to begin implementing the plan provided by the development group. B3. Attaining Quality Outcomes inpatient care over the next 3 years. ● Improving the standardization of care delivery will help meet the patient's needs. ● Decrease complications in patients who leave before being treated. ● Improve the efficiency of patient care will build trust and respect for patients and families. Attaining Quality Outcomes in reimbursement over the next 3 years.  Improving HCACHPS will result in higher patient satisfaction.  Improving the culture of safety and quality patient care will improve patient outcomes and satisfaction.  Improving efficiency will make more time for patients and increase revenue when seeing more patients. B4. Key Points:  The benefits of efficient and timely care for patients in the emergency room would be important to explain to the emergency room staff.  Explain to the staff how the impact of improved HCAHPS will financially help the organization.  Explain the expectations of the goal and the expectation of time patient walks in the door to when they are seen. B4a. Marketing Key points:  Sharing the most current data with the staff will help them see where they are and where they need to be with the goal.

PRINICPLES OF HEALTHCARE BUSINESS AND FINANCIAL MANAGMENT 4  Sharing this information at staff meetings is a good place to spread the information to all.  Asking employees for solutions to improve the process could open up new ideas and show staff engagement. B6 Coordinating Informational Events  Asking the ED staff if they have any ideas or solutions to the current issue of seeing the patients timely in the department to help engage them in the project.  Asking if anyone is interested in helping develop a policy to improve the goal would gain employee buy into the project.  Discussing the information and reason or importance for the goal to increase at a staff meeting.  Providing the current data on the number of patients leaving the department before being seen by a doctor.  Reviewing evidence-based cased studies concerning reducing wait times. B6 coordinating Educational Events  Providing a read and sign policy for that staff would ensure it has been seen by the entire staff.  The staff that assisted in writing the new policy for patient wait times would present the new policy at staff meetings.