Before a policys or processs effectiveness can be changed it is important to

Before a policys or processs effectiveness can be

This preview shows page 30 - 33 out of 33 pages.

Before a policy's or process's effectiveness can be changed, it is important to understand its operating environment. You should have examined the process operating environment during the planning stage. Significant changes in the environment must be documented during program implementation and during operation to help determine what changes may need to be made to the system. Any change to the operating environment law changes, organisational culture changes and the like to have a significant impact on the overall effectiveness of what you have implemented. Description of the process in use by its participants: Good ideas do not always yield good results. Your negotiation or consultation policy or process may look perfect on paper, but in operation it may be less than perfect. Therefore you should attempt to gather information about the process in use. This can be useful if you hope to replicate the process elsewhere –or for finding improvements to the process. You should examine areas such as: Learner Guide: BSBDIV601 Version: v19.0 Page 30 of 33 Developed by: ACBI Approved by: DoS Issued: October 2019 Review: October 2019
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BSB61015 Advanced Diploma of Leadership and Management Learner Guide: BSBDIV601 Develop and implement diversity policy Interaction among participants The extent of participation This type of information will allow you to judge how effective the process is in operation. This information can be gathered from interviewing staff members involved, as well as those participating in the program. You may find that there are problems with levels of participation or with how the process is being seen by the employees. By evaluating the process in this way, you can find the required improvements. Description of program operations, including any changes in the program: The process evaluation must describe the way in which policy worked or failed to work, using quantitative and qualitative data. Questions to consider in assessing the process evaluation include the following. o What problems were encountered in implementing objectives? How were they resolved? o Have all planned activities been implemented? If not what remains to be done? o What new objectives were added and why? o What changes occurred in leadership or personal? What effect did these changes have? o What was the level of support among employees? o How did this affect the overall effort? o What are the perception of the employees regarding the new implemented process? Learner Guide: BSBDIV601 Version: v19.0 Page 31 of 33 Developed by: ACBI Approved by: DoS Issued: October 2019 Review: October 2019
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BSB61015 Advanced Diploma of Leadership and Management Learner Guide: BSBDIV601 Develop and implement diversity policy 4.C Consult key stakeholders to provide feedback on the policy Feedback is essential on many levels. Feedback is not simply criticism, constructive or otherwise. Rather, it is a reflection of the perceptions of the person or group providing it.
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