looking to enter this field should have personal qualities like patience and pleasant demeanor as the job involves interacting with customers. Physical traits will also play a part when securing the job as people with charming personalities will be preferred. Here are some duties and responsibilities that I has performed Greeted the customers as they enter the establishment and offering assistance is one of my first and foremost tasks. They are the first point of contact for the clients. I would check for the booking of the client and give pertaining information. I would address any queries that the client might have at that point of time. I would do the necessary financial transactions to ensure that payments were collected and barriered to financial transactions are resolved especially when dealing with foreign clients. I also kept accounts of the funds received and made note of balance payments. Book keeping was part and parcel of this profession as the job involves taking payments from the client. The use of computers and other telecommunication technology is my another aspect that it cannot be ignored. So individuals looking to enter this field need have technology savvy. - I made room reservation for the clients over the phone or the Internet. At times, I would also have to deal with booking cancellation. Relaying messages to the client left by their guests and arranging dispatch services to deal with a client's work is one of the other support functions. Sending e- mail reminders to clients for booking confirmation and other related services is also done by me In some cases I had an extended task of managing car rentals and flight bookings of the clients. I might also be requisitioned to book concert or game tickets and arrange for local taxis. Giving instructions and managing other internal support staff like porters and house keeping personnel is one of my duties. I would also have to interact with the management and give them required information. It is necessary to arange business conference and execut them for guest. It is one of my major tasks. Some even took part in the marketing of the hotel facilities to corporate houses I would also have to perform general administrative duties like ordering hotel stationery and uniforms. I also had to undergo customer services training programs if arranged by the organization. Especially, I always had flexible work timings and work 8 hour shifts. Candidates will also be required to have good stress management abilities as Supervisor: Mrs. Nguy n Th Tuy t H ng ễ ị ế ồ 6 Student: Hoàng Th ị Nhung Class: 52B3
INTERNSHIP REPORT FOREIGN LANGUAGE DEPARTMENT sometimes they will have to deal with fastidious clients. The role requires individuals to undertake many tasks but those works in this field claim that job satisfaction is high.
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- Fall '16