What methods can be used to seek feedback from staff HASITXCCS008Learner

What methods can be used to seek feedback from staff

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What methods can be used to seek feedback from staff? HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
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Following methods can be used to seek feedback from staff: Regular staff meetings that involve service discussions Asking them in person Frequent emails Through quality inspectors What information might you want to seek from customers following the implementation of new policies and procedures? The information that I want to seek from customers following the implementation of new policies and procedures are: How would they rate different aspects of customer service? Have they noticed any differences in customer service over a given length of time? Do they feel that any complaints were handled appropriately? Were they satisfied with the response to any queries? Activity 3A checklist – for assessor This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for theactivity or if reassessment is required. HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
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Learner’s name Sunita Lama Assessor’s name Kabir Zaman Unit of Competence (Code and Title) SITXCCS008 Develop and Manage Quality Customer Service Practices Date(s) of assessment Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No (Please circle) Has sufficient evidence and information been provided by the learner for the activity? Yes No (Please circle) Comments Provide your comments here: The learner’s performance was: Not yet satisfactory Satisfactory If not yet satisfactory, date for reassessment: Feedback to learner: Learner’s signature S.lama Assessor’s signature Activity 3B Estimated Time 10 Minutes Objective To provide you with an opportunity to recognize how to assess effectiveness of customer service practices. HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
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What information can be used to assess the effectiveness of customer service practices? Activity 3B checklist – for assessorThis should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for theactivity or if reassessment is required. Learner’s name Sunita Lama Assessor’s name Kabir Zaman Unit of Competence (Code and Title) SITXCCS008 Develop and Manage Quality Customer Service Practices Date(s) of assessment Has the activity been answered and performed fully, as required to assess the competency of the learner?
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