Learners name Toni Rose Chan Assessors nameBilly Ramadas Unit of Competence

Learners name toni rose chan assessors namebilly

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satisfactory (S) or not satisfactory (NS) for theactivity or if reassessment is required.Learner’s nameToni Rose ChanAssessor’s nameBilly RamadasUnit of Competence(Code and Title)Develop and manage quality customer service practicesDate(s) of assessmentHas the activity been answered and performed fully, as required to assess the competency of the learner?Yes No(Please circle)Has sufficient evidence and information been provided by the learner for the activity?Yes No(Please circle)CommentsProvide your comments here:The learner’s performance was:Not yet satisfactorySatisfactoryIf not yet satisfactory, date for reassessment:Feedback to learner:Learner’s signatureAssessor’s signatureHA_SITXCCS008_Learner Workbook V2.0_7Dec2017
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Activity 3AEstimated Time15 MinutesObjectiveTo provide you with an opportunity to establish how to seek ongoing feedback from staff and customers to improve performance.What methods can be used to seek feedback from staff?In this topic the list of methods that can be used to seek feedback from the staffare the following:Regular staff meeting that involve service discussionsAsking them in personFrequent emailsThrough quality inspectorsWhat information might you want to seek from customers following the implementation of new policies and procedures?In finding out what customers want in the implementation of new policies and procedures. The best way is speaking to customers about any changes to service delivery is even more important and can act as a valuable approach for gaining further areas to improve upon. The thoughts and opinions could be sought at the business location, such as if they have just used the service or have bought goods, or through a range of survey methods: the following are sample we might ask to the customer;Are you satisfied with the response of our queries?Would you recommend this kind of business to others?How would you rate aspects of customer service?Ref learner guide/ pg. 50Activity 3A checklist – for assessorThis should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for theactivity or if reassessment is required.Learner’s nameToni Rose ChanAssessor’s nameBilly RamadasUnit of Competence(Code and Title)Develop and manage quality customer service practicesDate(s) of assessmentHas the activity been answered and performed fully, as required to assess the competency of the learner?Yes No(Please circle)Has sufficient evidence and information been provided by the learner for the activity?Yes No(Please circle)CommentsProvide your comments here:HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
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The learner’s performance was:Not yet satisfactorySatisfactoryIf not yet satisfactory, date for reassessment:Feedback to learner:Learner’s signatureAssessor’s signatureActivity 3BEstimated Time10 MinutesObjectiveTo provide you with an opportunity to recognise how to assess effectiveness of customer service practices.
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