Prm modules deal with issues such as setting

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PRM ________ modules deal with issues such as setting objectives, employee performance management, and performance-based compensation. ERM Customer relationship management systems typically provide software and online tools for sales, customer service, and marketing. SFA modules in CRM systems would provide tools for managing sales prospect and contact information. ________ software deals with employee issues that are closely related to CRM, such as setting objectives, employee performance management, performance-based compensation, and employee training. ERM Customer service modules in CRM systems provide tools for
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assigning and managing customer service requests. Marketing modules in CRM systems would provide tools for identifying profitable and unprofitable customers. Selling a customer with a checking account a home improvement loan is an example of cross-selling. ________ management is an important capability for customer service processes that is found in most major CRM software products. Returns Which of the following is an important capability for sales processes that is found in most major CRM software products? lead management Customer relationship management applications dealing with the analysis of customer data to provide information for improving business performance best describes ________ applications. analytical CRM Operational CRM applications include tools for salesforce automation. Analytical CRM applications are based on data consolidated from operational CRM applications Analyzing customer buying patterns is an example of analytical CRM. Which metric is based on the relationship between the revenue produced by a specific customer, the expenses incurred in acquiring and servicing that customer, and the expected life of the relationship between the customer and the company? CLTV
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The measurement of the number of customers who stop using or purchasing products or services from a company is called churn rate. Which of the following statements about enterprise applications is not true? Enterprise applications are best implemented when few changes in business processes are required. Which of the following is not an example of next-generation enterprise applications? solutions incorporating SCM Enterprise application vendors have created ________ to make their own customer relationship management, supply chain management, and enterprise systems work closely together with each other. e-business suites
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