Assignment Criteria and Criteria Values Assignment criteria are the fundamental

Assignment criteria and criteria values assignment

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Assignment Criteria and Criteria Values Assignment criteria are the fundamental building blocks for assignment rules. You translate the assignment business logic you determine into assignment criteria. Assignment rules use criteria to determine which candidates qualify as potential assignees. Criteria also determine which assignment rule should be evaluated in assigning an object. An assignment rule can include none (zero), one, or many criteria. An assignment criterion is usually defined along with criteria values. For example, assume you want an assignment requirement that employees speak German. When you create your assignment rule, you select the predefined Language rule criterion and German (or DEU, which is the language code for German) as the criterion value.
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Siebel Assignment Manager Administration Guide Version 8.1, Rev. A Overview of Siebel Assignment Manager Essential Building Blocks of Siebel Assignment Manager 30 You can have several criteria values for the same criterion. For example, Figure 1 shows a Language rule criterion that uses four languages as criteria values: German, Spanish, Italian, and French. Assuming this assignment rule’s candidate passing score is 10 points, and each language is worth 5 points, candidates for this assignment rule that possess expertise in at least two of these languages qualify for the assignment rule. Assignment Manager provides predefined criteria values that are available dynamically based upon the criterion you select, or you can create your own criteria values using Siebel Tools. For example, if you want activities of type Repair or Break-fix handled by a certain employee, create a rule criterion called Activity Type with two criteria values, Repair and Break-fix. For more information about creating new criteria with values, see “Process of Creating Assignment Criteria for Use in Assignment Rules” on page 134 . Assignment Rule Groups Assignment Manager allows you to group assignment rules, splitting them up by business function or other categories. An assignment rule group can include multiple assignment rules, however, an assignment rule can belong to only one rule group. You must associate each assignment rule with a rule group. TIP: If you do not want to create your own rule groups, you can associate all assignment rules to the Default Rule Group. The Default Rule Group is provided in the Assignment Manager seed data. You can split rules and execute a subset of rules at any time. Typically, you want to split rules into rule groups based on business logic. Figure 1. Sample Assignment Criterion with Multiple Criteria Values
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Overview of Siebel Assignment Manager Essential Building Blocks of Siebel Assignment Manager Siebel Assignment Manager Administration Guide Version 8.1, Rev. A 31 For example, you can have one set of business rules for assigning repair activities and another set of rules for assigning similar, but different, activities, such as appointment activities. In this situation, you could create two rule groups with five rules each. Then, when assigning a particular
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  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

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