QUESTION 90 Which type of event or activity can trigger a service Change which

Question 90 which type of event or activity can

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process, to allow for Incident matching. QUESTION 90 Which type of event or activity can trigger a service Change, which would need to be catered for in the Service Management plan? "Pass Any Exam. Any Time." - 30 Exin EX0-103: Practice Exam A. Major Incident B. Service improvement activities C. System Lifecycle Management D. Urgent Change Answer: Section: (none) Explanation/Reference: Explanation: A. Incorrect. This is an event within a process, the process is designed to handle these events, and so it does not affect the Service Management plan. B. Correct. Improving the service implies changes to the processes and service and consequently affects the Service Management plan. C. Incorrect. System Lifecycle Management manages the lifecycle of IT systems; this does not affect the Service Management plan. D. Incorrect. This is an event within a process. The process is designed to handle these events, and so this does not affect the Service Management plan. B QUESTION 91 Why is it important that reviews are conducted at regular intervals during the Check phase
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of the Plan-Do- Check-Act (PDCA) methodology? A. to be able to allocate roles and responsibilities B. to be able to define the objectives and requirements that are to be achieved by Service Management C. to be able to establish the Service Management policy, objectives and plans D. to determine whether the Service Management requirements are effectively implemented and maintained Answer: D Section: (none) Explanation/Reference: Explanation: A. Incorrect. This is a part of implementing the Service Management plan. B. Incorrect. This is a part of the Service Management plan. During the Check phase it is important to review if the objectives are being achieved. C. Incorrect. This is a part of Management responsibility. D. Correct. This is a part of the standard with regard to the Check phase. QUESTION 92 What is the certification audit primarily based on? "Pass Any Exam. Any Time." - 31 Exin EX0-103: Practice Exam B
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