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%20Experience%20of%20Contact/impacts-settlement-aboriginal-peopleClick here to enter text.Question 8Service organisations must provide employment opportunities and services for thepotential needs of marginalised groups. List 3 groups that could come under the headingof marginalised groups.Click here to enter text.Page 3of 6
Question 9Explain how language and culture interpreters and imagery could help serviceorganisations embrace and respond to diversity.Click here to enter text.Question 10Australian society is made up of diverse communities and/or social groups. Explainbriefly how these diverse groups influenced and changed Australian society.Click here to enter text.Question 11Explain how diversity practices and experiences impact on personal behaviour,interpersonal relationships, perceptions and the social expectations of others in theworkplace. Click here to enter text.Assessment 2 Role playYou are required to take 3 role plays with your clients (assessor) in the simulatedworkplace environment. During the role play, you must demonstrate the followingcommunication skills and understanding of diversity.1.How to lead the topic.2.Appropriate and active listening skills 3.Encourage feedback4.Encourage input and ideas from all group members5.Demonstrate your ability to promote and manage positive work attitudes andpractices that lead to a diverse, accepting and safe workplace.Scenario 1:You are the manager of a busy massage business which employs onefulltime massage therapist and four part-time massage therapists. One of your part-timeemployees (your assessor) informs you that the fulltime massage therapist, Sarah, hasmade a number of negative comments about her English speaking skills and the food shebrings to work. The part-time employee, Pashmina, is from Southern India, speaks Tamil as her firstlanguage, has lived in Australia for two years, and started learning English just one yearbefore she arrived in the country. She doesn’t eat at the shopping centre like many of theother employees, but brings her own meals to work and eats in the staff room. She tellsPage 4of 6