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Ways to implement policies and procedures make policy

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Ways to Implement Policies and ProceduresMake policy manuals more accessibleWith online policy management, your staff can access procedures from anywhere, using anycomputer or mobile device.Implement training coursesWhen you streamline your training, your employees will be better equipped to follow policiesand procedures.Document Type:Unit Assessment Pack (UAP)Version 8 – Compliance and Quality Assurance DepartmentRelease Date:Feb 2018Review Date:Dec 2019Unit Name:BSBLED806 - Plan and implement a coaching strategyPage | 98
Activity 5: Develop SMART goalsIn this activity, you are required to develop SMART goals for monitoring the implementation of thecoaching strategy with the work practices and operational requirements.You must use the template provided to document your response.SMART GOAL SETTINGSMART Goal:Acquire 45,000 new online customers this financial year at an average cost per acquisition(CPA) of $30 with an average profitability of $5Identify, execute and run 5 customer education webinars this quarter with 10+ attendees and80%+ satisfied/very satisfied rateGoalSpecificwho? what?when? where?why?MeasurableHow will I knowwhen it isaccomplished?AttainableCan objectivespertaining tothe goal becarried out?How?RelevantHow does thisgoal help you tomeet your overallobjective?Time-boundCompleted/milestonesachieved bythe end oftheperformance periodSMART Goal:SMART Goal:Increase the reach of the business Facebook page from 35,000 likes to 100,000 likes by July31 through ads, events, and videoDeliver customer support with a 90%+ Satisfied/Very Satisfied customer satisfaction rate and reduceoverall customer contact volume by 10%GoalSpecificwho? what,when? where?why?MeasurableHow will I knowwhen it isaccomplished?AttainableCan objectivespertaining tothe goal becarried out?How?RelevantHow does thisgoal help you tomeet your overallobjective?Time-boundCompleted/milestonesachieved bythe end oftheperformance periodDocument Type:Unit Assessment Pack (UAP)Version 8 – Compliance and Quality Assurance DepartmentRelease Date:Feb 2018Review Date:Dec 2019Unit Name:BSBLED806 - Plan and implement a coaching strategyPage | 99
Activity 6: Monitor the implementation of coaching strategyScenario:The coaching strategy has been implemented. The coaches are providing coaching to the employeesand the team members.The management has asked you to monitor its implementation. They have asked you to monitor theperformance of coaches in the implementation of coaching strategy.As an HR Manager, you have asked the coaches to the employees the following:Coach 1:To provide coaching to the team members on working effectively in a team.Coach 2:To provide coaching to an employee who is not able to meet the performance targets.

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