100%(1)1 out of 1 people found this document helpful
This preview shows page 3 - 5 out of 10 pages.
among other things, what services will be performed and how the service provider will be evaluatedElectronic funds transfer (EFT): the automatic transfer of payment from a buyer’s bank account to a supplier’s bank accountCHAPTER 3: PROCESS CHOICE AND LAYOUT DECISIONS IN MANUFACTURING AND SERVICESAssemble-to-order (ATO) or finish-to-order products: products that are customized only at the very end of the manufacturing processBack room: the part of a service operation that is completed without direct customer contactBatch manufacturing: a type of manufacturing process where items are moved through the different manufacturing steps in groups, or batchesCellular layout: a type of layout typically used in group technology settings in which resources are physically arranged according to the dominant flow of activities for the product familyContinuous layout: a type of layout typically used in group technology settings in which resources are physically arranged according to the dominant flow of activities for the product familyContinuous flow process: a type of manufacturing process that closely resembles a production line process. The main difference is the form of the product, which usually cannot be broken into discrete units. Examples include yarns and fabric, food products, and chemical products such as oil or gasCycle time: the total elapsed time needed to complete a business process. Also called throughout timeDownstream activities: in the context of manufacturing customization, activities that occur at or after thepoint of customizationEngineer-to-order (ETO) products: products that are designed and produced from the start to meet unusual customer needs or requirements. They represent the highest level of customizationFixed-position layout: a type of process in which the position of the product is fixed. Materials, equipment, and workers are transported to and from the productFlexible manufacturing systems (FMSs): highly automated batch processes that can reduce the cost of making groups of similar productsFront room: the physical or virtual point where the customer interfaces directly with the service organizationFunctional layout: a type of layout where resources are physically grouped by function
Group technology: a type of manufacturing process that seeks to achieve the efficiencies of a line process in a batch environment by dedicating equipment and personnel to the manufacture of products with similar manufacturing characteristicsHybrid manufacturing process: a general term referring to a manufacturing process that seeks to combine the characteristics, and hence advantages, of more than one of the classic processes. Examples include flexible manufacturing systems, machining centers, and group technologyJob shop: a type of manufacturing process used to make a wide variety of highly customized products in quantities as small as one. Job shops are characterized by general-purpose equipment and workers who are broadly skilled