Surveys Feedback boxes Reach out directly User activity Usability Tests Listen

Surveys feedback boxes reach out directly user

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Surveys Feedback boxes Reach out directly User activity Usability Tests Listen to Social Media 13. What are the essential features, conventions and usage of the different types of communication techniques and equipment used within your organisation? Verbal Communication Businessmen interact verbally with a variety of people every day--equals, subordinates, supervisors, men and women alike. Nonverbal Communication Everything about you works together to create your physical image. Certain elements are unchangeable, such as age, gender and ethnicity, so it's important to pay extra attention to the elements you can control in the workplace. Build a professional image. Electronic Communication 96 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
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Electronic communication has bumped the business world into a new era of communication. Serving as a helpful and time-efficient tool, email has allowed people to send quick messages and often longer messages to replace business letters 97 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
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Task 3: Summative assessments: Section B checklist This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the summative assessment. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required. Learner’s name Babita Thapa Assessor’s name Kabir Zaman Unit of Competence (Code and Title) SITXCCS007(Enhance customer service experiences) Date(s) of assessment Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No (Please circle) Has sufficient evidence and information been provided by the learner for the activity? Yes No (Please circle) Comments Provide your comments here: The learner’s performance was: Not yet satisfactory Satisfactory If not yet satisfactory, date for reassessment: Feedback to learner: Learner’s signature B.Thapa Assessor’s signature 98 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
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Task 3: Section C: Performance activity Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit. This activity will enable you to demonstrate the following performance evidence: 1. Identify customer requirements and provide professional and personalised customer service experiences to two different internal and two different external customers to meet requirements 2. Demonstrate procedures to respond to and resolve three different customer complaints according to organisational policies and procedures 3. Demonstrate effective communication with the above internal and external customers, including any with special needs 4. Seek formal and informal feedback from customers on quality of above service 5. Provide above service to above customers in line with organisational customer service standards and within designated organisational response times Answer the activity in as much detail as possible, considering your organisational requirements.
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