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courtesy, showmanship, creativity and pride. 2. Based on the case studies you read, how has Disney translated their employee
development orientation into successful training practices for other organizations? Give specific examples, be sure to cite the specific case study andorganization in each example.1.In the Case Study “Pick ‘N Pay” they followed Disney’s design of aiming for quality service, leadership, and management. By focusing on this, Pick ‘N Pay is able to focus on service excellence by developing their performance of the staff through investing quadruple the money spent on training. Just like Disney Pick ‘N Pay was also valued reward innovation by providing employees to earn a chance to attend a ten-day learning experience through Disneyland. By following some of the same practices as Disney has Pick ‘N Pay was able to create the philosophy that “We serve with our hearts, we create a great place to be.”. This is similar how Disney was able to create the happiest place on earth through creating loyalty through employees by having the opportunity for them to experience personal growth. By focusing on service excellence how Disney has done Pick ‘N Pay employees are able to realize their place in the company through the long term growth strategies they have implemented by developing a program called “Dare to Dream” which is an award
innovation recognizing employees who go the extra mile. By creating a philosophy ofproviding the best service excellence Pick ‘N Pay aspires to become the best “People company” in the retail business. By focusing on employee growth and top quality customer service Pick ‘N Pay is able to provide quality service, leadership, and management. 2.The case study “Arkansas Children’s Hospital” looked at how The Walt Disney Company training institute inspired the Children’s hospital to team up for a program training called “Excellence in healthcare”. By studying Disney Arkansas found that having effective leadership skills leads to high customer and employee satisfaction. Just like how Disney had a theme of the “Happiest place on earth” Arkansas Children’s hospital came back to the old quote of “Giving Care, Love and Hope.” By this they aim towards the customers focusing that you are in good hands when you visit them by effectively capturing emotional tie to the customers through service quality. After creating a Theme, the Hospital focused on service standards just how