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4.Provide two examples of sources of information in relation to current service trends and changesthat affect service delivery.5.Provide one example of an internal environment change and one external environment change and explain their potential impact on planning for customer service. Internal environment 6.What methods of research can be used when obtaining information on customers? Describe howthey can be used.7.What are the key methods of implementing quality service provision?8.Describe at least three different methods that can be used to assess the effectiveness of customer service practices.HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
9.Discuss a range of examples of methods used for obtaining feedback from customers.10.What industry or accreditation schemes exist that can be used by your workplace to improve customer service?