Throughout the cycles in this process we learned that

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it saves time and lost revenue for both our client Coram and QuickScripts also. Throughout the cycles in this process, we learned that the best solution to the problem is not always evident without following the process steps and taking the time to more fully understand the problem. In future efforts to investigate how to reduce the number of cancelled deliveries, we decided that it would be more helpful to increase out data capture to include the entire year which might help refine the process or expose seasonal trends or other factors. 5
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Keevin Lee, Chet Ball, David Oweh and Emmanuel Anyasor Appendix A – SIPOC Diagram Suppliers Inputs Process Outputs Customers QuickScripts Coram Pharmacy Patients Drivers Doctor/Nurse Pharmacy Staff Hospital Staff Prescriptions Computer System Printer/Scanner Phone 1. Doctor/Nurse/Pa tient. 2. Order is made. 3. Ticket is printed for specific medication. 4. QuickScripts gets message that package is ready for delivery. 5. Driver is called by QuickScripts to pick up medication. 6. Driver transports medication to specific location. 7. Medication delivered to recipient. Medication Medical Supply Medical Device QuickScripts Coram HealthCare Patients Drivers Doctor/Nurse Home Health Agency 6
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Keevin Lee, Chet Ball, David Oweh and Emmanuel Anyasor Appendix B – QuickScripts Flowchart 7
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Keevin Lee, Chet Ball, David Oweh and Emmanuel Anyasor Appendix C – Run Chart of QuickScripts Canceled Deliveries from 1/1/19 – 2/23/19 8
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Keevin Lee, Chet Ball, David Oweh and Emmanuel Anyasor Appendix D – QuickScripts Affinity Chart 9
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Keevin Lee, Chet Ball, David Oweh and Emmanuel Anyasor Appendix E – QuickScripts Interrelationship Diagram 10
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Keevin Lee, Chet Ball, David Oweh and Emmanuel Anyasor Appendix F – Brainstorming and Benchmarking Group brainstorming ideas: 1. Hire an additional person for verification of patient being home. 2. Have a driver that is not delivering confirm with Coram patient is home. 3. Ask Coram to hire an additional person for verification patient is home. 4. Additional time for driver to call from warehouse and verify patient home. 5. Ask patient to call Coram when they arrive home from hospital. 6. Contact nurses' station to verify that patient is discharged from hospital. 7. Ask hospital to have someone call QuickScripts to confirm patient home. 8. Have management call patients and verify they are discharged and home. 9. Have dispatcher confirm patient are home as deliveries are being assigned. 11
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Keevin Lee, Chet Ball, David Oweh and Emmanuel Anyasor Appendix G – Multi-voting 1. Hire an additional person for verification of patient being home 2. Have a driver that is not delivering confirm with Coram patient is home 3. Ask Coram to hire an additional person for verification patient is home 4. Additional time for driver to call from warehouse and verify patient home 5. Ask patient to call Coram when they arrive home from hospital 6. Contact nurses' station to verify that patient is discharged from hospital 7. Ask hospital to have someone call QuickScripts to confirm patient home 8. Have management call patients and verify they are discharged and home 9. Have dispatcher confirm patient are home as deliveries are being assigned David – Emmanuel – Chet – Keevin – 12
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  • Fall '19
  • The History of Middle-earth, Keevin Lee, Chet Ball, Emmanuel Anyasor, QuickScripts

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