2.8.2 . Transportation Documents There is several documentation required to perform each transport movement. The three primary transport documents are as follows (Douglas lambert et al, 1998). • BILL OF LADING This is the basic document for using transport service. It serves as a receipt, and documents that commodities and quantities that are shipped. Accurate description and count are essential. In case of loss, damage or delay the bill of lading is basis for damage claims. The designated buyer on the bill of lading is the only receiver of goods. A carrier is responsible for proper delivery according to the instruction contained in the document. In effect, title is transferred with completion of delivery. The bill of lading specifies terms and conditions of carrier liability and documents responsible for all possible cause of loss or damage (Www. Wikipedia.com). • FREIGHT BILL Freight bill represent a carrier method of charging for transportation service performed. It is developed using information contained in the bill of lading .the freight bill may be prepaid or collected. Prepaid bill as the name indicates means that the transporter is paid prior to performance. On the other hand a collected bill shifts the responsibility of payment on the consignee (Www. Wikipedia.com). . SHIPPING LADING It lists individual consignees when multiple shipments are placed on single vehicles. Each shipment requires a bill of lading. The manifest lists the stop, bill of lading, weight and case count for each shipment. The objective of the manifest is to provide a single document which defines the contain of the total load without requiring review of each individual bill of lading , for single stop shipments the manifest is the same as the bill of lading (www. Wikipedia.com). 3. Research design and methodology 1 Research design 11
The researchers design for this study is cross-sectional research design in a way that this research ends with in less than one year. .2. Research type The research is conducted through descriptive type of research the reason why the researcher selects this type of research because it helps to describe the existing problems as it is. Source of data The researchers are conducted in assisting effects of logistics activities on customer satisfaction that the needed information is collected by using both primary and secondary data sources. the primary data is collected through both open ended equation and un starched interview and from that researcher collected raw data the secondary source of data books and intranets the data were collected from the secondary sources are studies by other scholars and other related issues the use of the secondary sources are helpful for the researcher for the comparison of results and for review of literature.
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