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When the goal is not to get the complaint satisfied

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1.When the goal is not to get the complaint satisfied but rather to win by getting something thecustomer is not entitled to receive, is a type of ____________.High-Roller customerAggressive customerMeek CustomerRip-Off customer
2 pointsQUESTION 111.Element of business that sells to businessfocused on productfocused on quality
2 pointsQUESTION 121.All the fundamental __________ have a predictive evaluation branch for analyzing clients’shopping conduct to market more effectively and satisfy clients.
2 pointsQUESTION 131.Adding to initial communications programs, regular information updates must to be done______________ to inform the relevant parties about the working of the program and also anychanges in operation or other developments.
2 pointsQUESTION 141.CRM strategy should include a mix ofculturepeoplebusiness processestechnologyAll of the above
2 pointsQUESTION 151.To reap a customised approach, maximum of the corporations use a dating coverage as a________ approach.
2 pointsQUESTION 161.Retention equity is the tendency of the customer to stick with the brand, above and beyondthe customer’s _______________ of the brand.”
2 pointsQUESTION 171.The method used to assess real cost of providing services to an individual customer is

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Term
Spring
Professor
N/A
Tags
Customer relationship management, customer equity

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