39 HASITXCCS007 Learner WorkbookV207Dec2107 Activity 3A checklist for assessor

39 hasitxccs007 learner workbookv207dec2107 activity

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39 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
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Activity 3A checklist – for assessor This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required. Learner’s name Duangphon Sithakhot Assessor’s name Billy Unit of Competence (Code and Title) SITXCCS007Unit Date(s) of assessment 11/8/18 Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No (Please circle) Has sufficient evidence and information been provided by the learner for the activity? Yes No (Please circle) Comments Provide your comments here: The learner’s performance was: Not yet satisfactory Satisfactory If not yet satisfactory, date for reassessment: Feedback to learner: Learner’s signature Ds Assessor’s signature Br 40 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
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Activity 3B Estimated Time 25 Minutes Objective To provide you with an opportunity to assess impact on customer.With a partner, take it in turns to describe an occasion where you have been involved in, or witnessed, an angry customer making a complaint. Describe as many details as you can remember.Discuss the scenarios and explain what you would consider the impact on the customer in each scenario and steps you might take for further assessment, if necessary. 41 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
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Activity 3B checklist – for assessor This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
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