R. First, remember that the Army eLearning login is your AKO User Name (not the full email address) and passwords are case sensitive. .If you are unsure of your AKO User Name, please log in to AKO at ; click on MyAccount; choose Account Information. Your User Name is the first item listed. If you are not able to locate your AKO User Name, please contact the AKO Help Desk at 1-866-335-2769 - Use Option 3 for AKO Support.Also, be sure to be aware of whether your Caps Lock key is on, for example, and be sure that you are using capital letters and lowercase letters in exactly the same way that you used them when you first registered. Note: if you requested a new password and that one is not being accepted make sure you close out all sessions of your internet browser first before trying the new password. If you still have difficulties, please clear your Temporary internet files by following the below steps and then close all open windows and reattempt: Internet Explorer 1 Go to "Tools" and choose "Internet Options" 2 Click on the button labeled "Delete Files" located on the General tab under the heading Temporary internet files 3. In the window that appears, select the box that says "Delete all offline content" 4. Click on okay. OR Netscape 1 Go to "Edit" and choose "Preferences" 2 Click on the + symbol beside "Advanced" 3 Click once on the "Cache" category, and then click "Clear Memory Cache" & "Clear Disk Cache" 4 Click "Ok"
To change your password once you are logged in please follow the steps below: 1) Log into your SkillSoft Site 2) Using the navigation bar, at the top right, please click on MyProfile 3) Click on 'Update your User Profile' 4) Here you will see the option to change your password. 5) Insert old and new password and click on Update Profile.2) If you are still unable to log in to Army eLearning, please send an email to [email protected]or call 1-888-562-4777 or email [email protected]. Q. Every time I try to log into SkillPort, my ID and password are accepted but I receive the message “Login in progress – please wait” and it never gets past that. What am I doing wrong? R. It is most likely because your security settings are not set high enough and/or you do not have the Java Virtual Machine loaded on your computer. Please follow the steps below: 1 Set Security: Open your Internet Browser Tools > Internet Options > Security Tab > Highlight Trusted Sites > Click Sites > Add skillport.com (Remove check mark from "Require Server Verification") > Click add, and then repeat this step to add skillsoft.com. With Trusted Sites still highlighted please click Default Level. 2 Ensure all Microsoft JavaVM options are enabled: Go to Tools > Internet Options > Advanced Tab > Scroll down until you see MicrosoftVM (or JavaVM). Ensure all 3 options are checked and click APPLY. (Ifno VM is present please follow the steps at the end of this email to obtain this product.) 3 Clear your Cache: Tools > Internet Options > Delete Files > check Delete All Offline Content > Click OK.