“Classic Lean” Strength “Supply Chain Management” Strength “Classic Six Sigma” Strength QUAL50172 mod1-wk1-2016 27
Lean Six Sigma Class Exercise • Break into groups • Define what “Lean” and “Six Sigma” mean to you • Collect some examples from the group members about their experiences with Lean and Six Sigma • We will reconvene and present our work with the rest of the class 28 QUAL50172 mod1-wk1-2016
Lean Six Sigma Today's Agenda • Welcome, Introductions • Define the Learning Process and Classroom Rules • Course Overview and Expectations • Introduction to Lean Manufacturing • Review and Set-up for Next Module 29 QUAL50172 mod1-wk1-2016
Lean Six Sigma Lean Manufacturing Historic Timeline QUAL50172 mod2-wk1-2019 30
Lean Six Sigma LSS videos Ford Model T – a century later • https :// Six Sigma X • https :// Tom Pyzdek on LSS • https:// &mid=4A2F8768C4C41072022B4A2F8768C4C41072022B&FORM=VIR E QUAL50172 mod2-wk1-2019 31 Tom Pyzdek
Lean Six Sigma Cost of Quality QUAL50172 mod2-wk1-2019 32
Lean Six Sigma Job & Flow Shop Characteristics QUAL50172 mod2-wk1-2019 33
Lean Six Sigma Hospital case study QUAL50172 mod2-wk1-2019 34
Lean Six Sigma Perfect landing QUAL50172 mod2-wk1-2019 35
Lean Six Sigma Current leadership challenges QUAL50172 mod2-wk1-2019 36
Lean Six Sigma Kano Model QUAL50172 mod2-wk1-2019 37
Lean Six Sigma 6σ fact list • 6σ today is used across a wide range of industries like banking, business process outsourcing, telecommunications, insurance, construction, healthcare, and software. Many global companies like General Electric, Motorola, Honeywell (Allied Signal), Honda, Sony, Cannon, Polaroid, Texas Instruments and Whirlpool are using the 6σ methodology. • Companies measure their performance by the sigma level of their business processes. Initially, companies accepted three or four performance levels as the standard. These processes created 6210 to 66,800 defects/per million opportunities. QUAL50172 mod2-wk1-2019 38
Lean Six Sigma 6σ fact list, contd. • The 6σ level of 3.4 defects per million opportunities is a reaction to increasing customer expectation and the fact that business processes and products are becoming increasingly complex and competitive. • Sigma, σ, is the Greek letter used to measure the variability in the process. 6σ stands for Six Standard Deviations from mean. Standard Deviation is a statistical method to define how much variation exists in a set of data or a process. QUAL50172 mod2-wk1-2019 39
Lean Six Sigma Pizza case study • For example, a pizza home delivery company goes with a thumb rule of delivering a pizza within 30 minutes. • In case the pizza delivery boy fails to deliver it within 30 minutes, the customer will get a 50% discount on his next purchase. (And it is considered as a defect on the part of the company).
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- Winter '19