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A huddle is a focused gathering of functional groups within an organization that may takethe form of daily interdepartmental briefings (Townsend et al., 2017). It may seem as though this intervention is too simple of an answer to the issue of communication within the facility, but rather the coming together of different departments to discuss patient care and delivery gives way to bring forth a positive change in culture. The midday huddle would typically last 15-20 and have no set agenda to allow department heads to discuss any issues and provide updates that may have come up since the morning clinical meeting.AffectImplementing a midday huddle as an intervention to improve interdepartmental communication would not affect the current organizational policy of holding daily clinical meetings. However, it would add a new policy for department heads of the skilled nursing facility to follow. Participants of the midday huddle would be expected to discuss any new events
INTERDEPARTMENTAL COMMUNICATION9or updates that have occurred since the previous clinical meeting as well as those anticipated to occur before the next clinical meeting. Overall, the implementation of a midday huddle would affect several aspects of the organization in a positive way. According to an article by Tielbur et al. (2015), interdisciplinary huddle teams have demonstrated benefits that include increased communication between members, reduction in preventable adverse events, decreased patient LOS, and increased potential patient volume for the health care system. These are all very important aspects involvedin providing the best quality care for residents within the SNF organization.DepartmentsAdding a midday huddle to the daily workflow of the SNF organization will affect all departments within the facility. Initiating this intervention means that all department heads will have to plan on spending 15-20 minutes after lunch to attend this meeting. While this may seem easy enough, some department heads may have a hard time fitting an extra meeting into their workday. Department heads expected to attend the midday huddle include: Administrator, Director of Nursing (DON), Assistant Director of Nursing (ADON), RN Supervisor, Activities Director, Admissions Director, MDS Coordinator, Restorative Nurse Manager, Therapy Manager, Environmental Services Manager (Housekeeping), Social Services, and the Business Office Manager. Since the SNF organization gets admissions on a daily basis, one can look at this process and see how it affects all the departments mentioned previously. It will also reveal the importance of interdepartmental communication and how it can improve the workflow within theSNF organization.
INTERDEPARTMENTAL COMMUNICATION10When the Admissions Director receives a referral for admission, she takes the information to the DON and ADON to ensure the facility can provide the type of nursing services required. Once approved, the Business Office Manager and MDS Coordinator work