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Improve trust between management and employeesDevelop a culture of continuous improvementTrain managers to get a better all decisionsspecific objectives:Conduct employee surveys or request suggestions to improve managementConduct customer surveys and then analyze the results and make decisions to improveCreate a new process to solve complaints and claims.Audience analysisInternal audience characteristicsList the organisation’s internal audience and stakeholder characteristics.Distrust towards management.The staff is lack of motivation.The staff is feeling that their welfare has not been taken care of.The disconnection between other offices in the city.External audience characteristicsList the organisation’s external audience and stakeholder characteristics.Customers are very excited about the restructuring of the companyCustomer service can be improved.Sales and deliveries must follow the new processKey message/sOutline key message/s.Motivate employees that we are all a family so that this new restructuring is successfulResolve any concerns that employees haveStrategies and tacticsgreenwichcollege.edu.auRTO Provider 91153 - Cricos Code: 02672K
Summarise the proposed communication package, including media channels and formats, content and structure. Outline strategies and tactics associated with the communications plan, including rationale behind media channels and formats selected.Note: you should propose to use as elements of your communication package at leastone oral formatsuch as a video, podcast or town hall meeting (including supporting scripts, meeting notes or slides)and one written format, such as an email, letter from the CEO, etc.To carry out this new change project in all branches, a group of people has beenassigned to lead the change process and not be traumatic for employees, it starts with apilot test at the official headquarters.A mass communication will be made through meetings, presentations, tutorial videos andbrochures, all this material will be available on the internal work network and will besocialized with the process leaders, with this we will be able to carry out an onlineimplementation throughout Australia without any delay.Each branch will be assigned a process leader who will accompany the store managerand all staff in the implementation to resolve any doubts or concerns that arise in this newchangeAction planningOutline key communication activities.Action/activityTimeframPerson/s Resources, if greenwichcollege.edu.auRTO Provider 91153 - Cricos Code: 02672K
eresponsiblerequiredArrange a meeting in a different city1 monthTaiPowerPoint Projector One on one meeting with individual staff1 monthMiuLaptopDesign training programs and survey staff for feedback 1 monthWilQuestionnaireMonitoring and evaluation (to be completed as preparation for Assessment Tasks 2) and 3)Briefly outline monitoring and evaluation activities: (1) periodic checking to ensure