Once the patients contact information has been located the office receptionist

Once the patients contact information has been

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Once the patient’s contact information has been located, the office receptionist would need to call the patient and inform them without revealing too much information. A sample phone call might go something like this, “Mr. Smith this is Amy from Bellview Hospital. I am calling to let you know your paperwork and prescriptions are here safely awaiting your return. Give me a call back when you receive this message so we can be ready to help when you arrive. Have a wonderful day.” This message has just enough information for the patient to know what the message is concerning but would not give any personal information to anyone who may overhear the call or the voicemail. 3. List 3 ways patient confidentiality is maintained in the reception/waiting area of a medical office. Three different ways patient confidentiality is maintained through the reception area in a medical office includes, private window for sign in, computer screens facing away from other patients visiting the medical office, and not discussing details over the phone about patient visits. Having a private window for patients checking in will ensure other patients waiting do not overhear any information or questions asked during check-in. Making sure computer screens are facing away from the lobby keeps every patient’s information safe from prying eyes. Another
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