Submitted a complaint to your office asking for your

submitted a complaint to your office asking for your assistance regarding Inna’s
performance. Inna, on the other hand, called your attention on Grace’s rudeness to her
the past couple of days and that she feels harassed in the workplace. When you talked to
Inna, she said she is fighting depression due to separation from her partner. She said she
just need some time off to clear her mind. Grace wanted to confront Inna about her
underperformance but is waiting for your recommendation as the company’s HR
Manager.
EFG Resources employee relations policy states that an employee of the Sales Department
who is unable to meet his or her monthly target will be given at least three months to
perform. Underperformance for four consecutive months will be a ground for termination.
Using the case study above, review and analyse the organisation’s:
 strategic plans and operational plans
 awards and enterprise bargaining agreements
 legislation, regulations, standards and codes that affect its business operations
 employee relations performances
 cost-benefit, risk-analysis
 industrial relations policies and plans
 management and workforce skills and knowledge requirements
 employee relations policies and plans versus desired outcomes
After your review and analysis, you need to create an Employee Relations Review Report
that includes the following sections:
 Employee relations implementation Plan
 Contingency Plan
 Training and development Plan
 Communication plan for employee relations consultation and conflict resolution
 Dispute resolution policy detailing negotiation process, strategy and timeframes
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Please Note:

Attach your written evidence/report with this Assessment Pack, ensuring each page
is labelled with your full name, student number, and the assessment and question
number

Have your Assessor complete the Assessor / Supervisor Observation Recordings –
Employee Relations Review Report
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Assessor / Supervisor Observation – Employee Relations Policy
Review
Assessor/Supervis
or name and title
Unit of
competency
BSBWRK520 Manage employee relations
Project overview
Location
Date Start Time Finish Time
What was
observed
Observation Checklist for Employee Relations Review:
o
Analysed organisational documentation to determine long-
term employee relations objectives and current employee
relations performance
o
Collaborated with others to develop and review industrial
relations policies and plans
o
Developed implementation and contingency plans for
industrial relations policies
o
Identified the skills and knowledge needed to implement the
plan and organise training and development for self and staff
o
Documented and communicated strategies and procedures
for eliminating and dealing with grievances and disputes
o
Trained others in conflict-resolution techniques