Selected Answer paraphras ing Answers channelin g decoding encoding paraphras

Selected answer paraphras ing answers channelin g

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Selected Answer: paraphras ing Answers: channelin g decoding encoding paraphras ing Question 3 1 out of 1 points Why is nonverbal feedback more powerful than spoken or written feedback? Selected Answer: Verbal feedback is often subject to interpretation. Answers: Verbal feedback is often subject to interpretation. Nonverbal feedback increases the chance of ambiguity. Nonverbal feedback prohibits negative feedback. Verbal feedback considers distortion. Question 4 1 out of 1 points When something goes wrong, a service provider should ____. Selected Answer: take responsibility and take appropriate action Answers: look for someone else to blame hide quickly so you do not have to solve the problem use several policy excuses take responsibility and take appropriate action Question 5 0 out of 1 points A communication delivered through speech or signals is known as ____.
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Selected Answer: chann el Answers: noise messa ge chann el filter Question 6 1 out of 1 points Which of the following statements best describes noise? Selected Answer: It refers to the physiological or psychological factors that interfere with the accurate reception of information. Answers: It refers to the dialogues used in customer interactions to enhance relationships, show civility, and build rapport. It is the idea or concept that you or your customer wishes to convey. It is a term that describes the method through which people communicate messages.
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