Formal leader: appointed by the organization or chosen or elected by the members of the group Informal leader: A person who engages in leadership activities but whose right to do so has not been formally recognized by the organization or group Interpersonal and Intergroup Conflict Conflict may arise in both interpersonal and intergroup relationships. Interpersonal conflict Intergroup conflict Conflict between organization and Environment Also called interorganizational conflict Managing Conflict in Organizations Stimulating Conflict o Increase competition among individuals and teams o Hire outsiders to shake things up
o Change established procedures Controlling Conflict o Expand resource base o Enhance coordination of interdependence o Set superordinate goals o Match personalities and work habits of employees Resolving and Eliminating Conflict o Avoid conflict o Convince conflicting parties to compromise o Bring conflicting parties together to confront and negotiate conflict Negotiation: the process in which two or more parties reach agreement on an issue even though they have different preferences regarding that issue.
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- Winter '13
- Sociology, Group development